Raise your agents' performance with maximised live call times.
Our users see a 25% increase in sales within the first 4 weeks.
Connex dialler is a cloud based, omni-channel engagement platform. much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding of your customers and the tools to connect with them for unparalleled results.
The Connex Dialler omni-channel platform connects customers to your company over multiple channels simultaneously. Skilled operatives can operate dedicated or multiple channels based on your requirements. The platform enables contact centres to handle interactions across voice (integrated inbound.outbound dialler system), SMS, email, social and live chat platforms.
Our comprehensive data analytics element helps businesses decide who to contact, what time to contact them and which channel to contact them on to maximise results.
Omni-channel
Allows you to engage with your customers using voice, SMS, email, live chat and social mnedia. Using omni-channel contact points, gathering and processing relevant data gains you more effective, successful campaigns.
Data analytics
Connex provides a comprehensive data analytics structure to enhance future customer engagement. Armed with data-mined intelligence, agents can better understand and engage with their customers.
Predictive dialler
Predictive dialler, auto-dialler, contact centre solution, whatever you call it, the dialler has come of age. With enhanced features to get the most out of your agents and campaigns, the Connex platform is a game-changer.
"Continuous effort – not strength or intelligence – is the key to unlocking our potential"
Churchill© 2020 Alaise Ltd